COLUMBUS, Ind. (September 10, 2004) - Cummins Inc. (NYSE:CMI) announced today that owner/operator customers can now harness the Internet to save time and get immediate access to parts and service information for every Cummins engine built since 1960 through QuickServe" Online.
Owner/operator customers are now able to quickly and conveniently access the same online system for parts and service information that is used worldwide by all Cummins-certified service locations.
"QuickServe Online allows our customers to get quick access to real-time daily updated parts and service information with the click of a fingertip," said Director, PowerCare eBusiness & Information Products Mike Champlin. "It's a quicker, more efficient method than a catalog for checking on each Cummins engine." Cummins owners can access QuickServe Online, which offers 24-hour-a-day, seven-day-a-week access to parts and service information, a subscriber bulletin board, newsletter and much more.
This new online information tool will allow owner/operator customers to access parts and service information for up to five vehicles. Therefore, if you own a small fleet of four and a Dodge Ram with Cummins Turbo Diesel engine, information for all five vehicles is available through QuickServe Online.
QuickServe Online is easy to navigate, as content is customized by engine serial number. In seconds, QuickServe Online can sort through 60 million Cummins engine documents to find accurate up-to-the-minute parts and service information about each engine, including:
- Exploded parts diagrams and part number supercessions
- Service bulletins and troubleshooting manuals
- Operation and maintenance manuals
- Service products and publications catalogs
- Engine data plate information and wiring diagrams
- Literature, tool catalogs and more
"QuickServe Online is yet another unique tool that sets Cummins apart from the competition by offering industry-leading solutions to its customers," said Champlin. "Dealers and distributors rave about the product, and it's evident by the more than 19 million hits the web site receives every month."
Customers can learn more about QuickServe Online by either contacting their local distributor or going online at http://quickserve.cummins.com
. QuickServe Online has already been recognized by CIO magazine as the winner of a Top 50 award and by Heavy Duty Trucking magazine as the winner of a Nifty-50 award, both awards for product innovation.
Cummins Inc., a global power leader, is a corporation of complementary business units that design, manufacture, distribute and service engines and related technologies, including fuel systems, controls, air handling, filtration, emission solutions and electrical power generation systems. Headquartered in Columbus, Indiana (USA), Cummins serves its customers through more than 680 company- owned and independent distributor locations in 137 countries and territories. Cummins also provides service through a vast dealer network of more than 5,000 facilities in 197 countries. With more than 24,000 employees worldwide, Cummins reported sales of $6.3 billion in 2003. Press releases can be found by accessing the Cummins home page at www.cummins.com