CUMMINS UPTIME GUARANTEE A SUCCESS IN EUROPE
05 March 2008
Verona, Italy (March 5, 2008) - Cummins announced the results to date of its pioneering Uptime Guarantee, launched for Stage IIIA engines at Bauma, Munich in April 2007.
Cummins recognised that maximising equipment availability and minimising downtime remain key issues facing industrial equipment operators. The first program of its kind in Europe was launched to give customers the added confidence that they can rely on Cummins support when purchasing equipment powered by our Stage IIIA engines.
Under the program, if a Cummins QSB, QSC, QSL, QSM or QSX Stage IIIA engine couldn't be repaired within 48 hours from fault diagnosis, the customer would receive a parts and service credit worth Eu500. To qualify, an engine had to be registered with Cummins on line (www.cummins.com) no later than six weeks after being placed into service.
The program started on 1st May 2007 and has 8 weeks left to run, closing on 30th April. To date, there have been no claims made under the program from the 14,000 applicable Stage IIIA engines sold in Europe.
Hugh Foden, Cummins Executive Director - Engine Business said, "The Uptime Guarantee has been a great success. Whilst we cannot hope to capture every event, the results have clearly highlighted the dependability of our Stage IIIA engines coupled with the capability of our service network. Our customers can continue to use Cummins with great confidence, even in the most demanding industrial applications. This success has given Cummins a strong platform on which to build our Stage IIIB and Stage IV products."
Cummins Inc. is the world's largest independent manufacturer of diesel engines and related components. With over 34,000 employees, Cummins reported sales of $13 billion in 2007 with net income of $739 million. Headquartered in Columbus, Indiana, (USA) Cummins serves customers in more than 160 countries through its network of 550 company-owned and independent distributor facilities and more than 5,000 dealer locations. A substantial manufacturing presence in Europe includes the mid-range engine plant at Darlington UK and the high horsepower engine plant at Daventry, UK.