LOUISVILLE, Ky. (March 18, 2003) - Cummins Inc. (NYSE:CUM) knows that for both its on-highway and off-highway customers, time is money - on the road and on the job.
For that reason, Cummins today introduced its new "Same Day Or We Pay" QuickServe Guarantee at every authorized Cummins QuickServe® location in North America for its on-highway customers, and on-site for its off-highway customers.
With this new QuickServe Guarantee, qualifying in-shop repair jobs, with a standard repair time of four hours or less, will be completed that same day - or Cummins will offer a $75 credit toward future Cummins parts and service.
For off-highway customers, Cummins guarantees that with one call, a Cummins QuickServe truck staffed by a certified Cummins technician will be dispatched within four hours or Cummins will offer a $75 credit toward future parts and service.
Factory-trained QuickServe technicians have the appropriate repair tools and an extensive inventory of Genuine Cummins and Cummins ReCon® parts available, whether the repair is performed in the shop or at the customer's site. This ensures a fast, accurate, quality repair, every time.
"We are pleased to announce this new QuickServe Guarantee to our customers. Building on the success of our Uptime Guarantee reinforces our commitment to servicing all Cummins engines in a timely manner," said Cummins Executive Director - Service Bryan Rathert. "We know that moving freight is the most important part of our on-highway customers' business, and that expert, same-day repairs are critical to our off-highway customers as well."
The new QuickServe Guarantee is an expansion of the customer-driven QuickServe support program unveiled in 1997 to deliver parts and service whenever and wherever needed for Cummins customers. QuickServe was an industry "first" - a bold move embraced by Cummins customers and the entire Cummins distributor network.
For the nearest Cummins QuickServe location, customers can phone 1-800-DIESELS (1-800-343-7357) or visit the Cummins web site at www.cummins.com
Cummins Inc., a global power leader, is a corporation of complementary business units that design, manufacture, distribute and service engines and related technologies, including fuel systems, controls, air handling, filtration, emissions solutions and electrical power generation systems. Headquartered in Columbus, Indiana (USA), Cummins serves its customers through more than 500 company-owned and independent distributor locations in 131 countries and territories. With 24,900 employees worldwide, Cummins reported sales of $5.9 billion in 2002. Press releases by fax may be requested by calling News on Demand (toll-free) at 888-329-2305. Cummins home page can be found at www.cummins.com