Cummins Inc. Connected Diagnostics Privacy Policy

Thank you for visiting this website, which is owned and operated by Cummins Inc. This Privacy Policy contains our online privacy and security practices and describes the choices you can make about the way your information is collected and used. Cummins Inc. is committed to providing customers with the best value products and services, both in the field and online.  We also recognize and respect your privacy and are committed to providing adequate data protection and full compliance with applicable data privacy laws.  If you buy engines with installed telematics devices, or engines that may enable telematics data capture, such data concerning the machine, its condition, and its operation is being transmitted to Cummins Inc.

The purpose of this Privacy Policy is to describe how Cummins, Inc. and its subsidiaries and affiliates (“Cummins”) collects, uses, safeguards and shares Telematics Information (as described more fully below). Please read this Privacy Policy carefully to understand what we do. If you do not understand any aspects of our Privacy Policy, please feel free to contact us via email or as described at the end of this Policy.

Information We Collect 
You may use our website without providing any information about yourself. However, in order to provide some of our web based services to you or to permit you to enter certain sections of our website, we require you to provide a small amount of personal information. For example, if you want to register a product, submit a question to us, inquire about our products, sign up for one of our programs, purchase items via our online store, apply for a job at one of our offices, or download one of our mobile apps, we must collect some personal information about you. We also provide certain sections of our sites for our suppliers, which allow them to access their Cummins account.Occasionally, we may invite you to participate in a survey or poll such as providing feedback about our site content, services, or products. Your responses will be anonymous unless you choose to provide your contact details so that we can provide you with additional information regarding the survey. The personal information you provide to us through our site varies, based upon the type of service you are requesting. If you choose to register for one of our programs, you always have the option of unsubscribing at any time.

We automatically collect Telematics Information from engine and related equipment in your vehicle in the course of, or as a result of, the operation or use of this equipment, and may include the following:

  • Location / geo-location information
  • Engine performance data, including service history
  • Equipment performance data
  • Equipment identification information, including engine serial number (ESN),
  • Engine and equipment ownership information
  • Engine parameters
  • Equipment parameters
  • Software and hardware version numbers

Please contact us for more information or details about the Telematics Information we collect. 

While Cummins cannot identify the owner or operator of a piece of equipment with this Telematics Information alone, it can make that determination when the Telematics Information is combined with other data.

Sharing Your Information 
We use the information you provide to us to address your request, process your order, or respond to your questions. We may share your personal information with our subsidiaries, joint ventures, affiliates, authorized distributors and other business partners, to the extent that they are assisting Cummins in fulfilling your request, providing products or services to our customers, or for other marketing purposes on behalf of Cummins. We do not sell or share personal information provided to us with third parties for their own separate use. You always have the right to unsubscribe (opt out) from our marketing programs.

Telematics devices are designed to collect Telematics Information. The Telematics Information may be transmitted through wireless transmission automatically or manually to Cummins.

We use this Telematics Information to:

  •  Provide products and services, including engine support and service,
  • Enable the sharing of data associated with your equipment relating to fault, performance and configuration of Cummins engines and other Cummins components and assemblies on equipment,
  • Enable research and development activities associated with the telematics service provider’s products and services or Cummins products and services,
  • Enable Cummins to provide certain data analytics, diagnostic, maintenance and repair services relating to Cummins engines and related components and assemblies,
  • Enable telematics service provider to provide additional value added features to our customers

We share Telematics Information with you (or the applicable customer subscribing to our telematics services), Cummins employees, and Cummins subsidiaries, joint ventures, affiliates, authorized distributors, dealers, and other business partners, to the extent that they are assisting Cummins in providing products or services to our customers, or for other purposes on behalf of Cummins. 

In addition to the sharing described elsewhere in this Policy, we will share Telematics Information with companies, organizations or individuals outside of Cummins when we have your consent to do so. 

Legal Proceedings
We will share Telematics Information with third party companies, organizations or individuals outside of Cummins if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:

  • Meet any applicable law, regulation, subpoena, legal process or enforceable governmental request,
  • Enforce agreements between you and Cummins, including investigation of potential violations,
  • Detect, prevent, or otherwise address fraud, security or technical issues,
  • Protect against harm to the rights, property or safety of Cummins, our customers or the public as required or permitted by law,

Transfer in the Event of Sale or Change of Control.  If the ownership of all or substantially all of Cummins business changes or we otherwise transfer assets relating to our business to a third party, such as by merger, acquisition, bankruptcy proceeding or otherwise, we may transfer or sell your Telematics Information to the new owner. If required by applicable law, Telematics Information will remain subject to the promises made in the applicable privacy policy unless you agree differently. 

Access to Your Information and Choices
You can find out what Telematics Information we have collected from you and still have in our possession by contacting us. If you have questions about your Telematics Information you canContact Us or call us at (812) 377-5000. 

E.U.-U.S. Safe Harbor Certification 
Cummins Inc. and its U.S. affiliates have certified their compliance with the U.S. Department of Commerce’s U.S.-EU and U.S.-Swiss Safe Harbor Frameworks. As such, Cummins Inc. and its U.S. affiliates have committed to uphold the Safe Harbor requirements and principles that are set forth by the U.S. Department of Commerce with respect to the collection, use, and retention of human resource personal information pertaining to residents of the European Union member countries and Switzerland. The Safe Harbor Principles are: notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Cummins’ certification, please visit If you have questions about Cummins’ Safe Harbor privacy procedures or practices or believe that your information has been mismanaged, you can contact us via email, or write to us at Cummins Inc., 500 Jackson Street, Columbus, Indiana USA 47201

Cookies and Other Anonymous Web Tracking Techniques 
Like most websites, we collect information online through “cookies” and other web analytics. Cookies are pieces of information stored directly on the computer you are using. They do not identify the person using the computer or otherwise affect the computer, but rather tell us such things as how many users visited our site, the pages accessed, and whether there were any problems or delays in loading pages. By collecting this information, we learn how to best tailor our websites to our visitors and ensure that they function properly. Some cookies serve an essential function and the websites cannot work properly without them. Where such essential or strictly necessary cookies are used, they cannot be disabled. Other types of cookies, such those that involve performance or functionality, don’t identify you as an individual but may enhance your online experience by saving your preferences while you are visiting a particular site so that you do not need to reset them each time you visit the website. Finally, targeted or advertising cookies help collect information about your browsing habits in order to make advertising relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. You can decline any performance, functionality or targeted/behavioral advertising cookie for this website and other websites by resetting your web browser so that it does not accept these technologies. However, doing so means you may not be able to take full advantage of all our website features. Please see additional information about our practices for using cookies and similar technologies by clicking on our cookies notice and disclosure statement. You can also obtain general information about the use of these technologies by going to also offers certain mobile apps to its customers, such as one that permits them to locate the nearest service providers. Signing up for a mobile app is voluntarily, and necessarily requires you to provide some personal information, including information to identify your location.

Safeguarding Your Information 
Cummins has put in place appropriate physical, electronic, and organizational measures to safeguard and secure the telematics information that we collect from loss, misuse, alteration, unauthorized access, or theft.  This includes appropriate safeguards for customers making purchases through our sites, as well as those who enroll in our programs. However, since the Internet and other networks used to transmit and store Telematics Information are not 100% secure environments, we cannot guarantee, ensure, or warrant the security of your Telematics Information. There is no guarantee that Telematics Information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.  It is your responsibility to protect the security of your login information. 

Our Commitment to Children's Privacy 
This website is not intended to collect or maintain any information from children under the age of 13. If we learn that we collected any information from anyone under the age of 13, we will purge it immediately, except for responding to a question or inquiry on a one-time basis from the individual.

Right of Access, Correction, and Objection/Consent 
We take reasonable steps to ensure that your personal information on file with us is accurate and up-to- date. In that regard, we invite you to contact us to update your information if it changes, such as your email address, so that you can continue to receive information from us that you have requested

Links to Other Websites 
Our website may contain links to other websites that are not owned or operated by Cummins. You should carefully review the privacy policies and practices of other websites, as we cannot control and are not responsible for privacy policies or practices of third-party websites that are not ours.

Consent To Processing Of Personal Data In United States
By purchasing equipment with telematics devices, you consent to its collection and use as described in this Privacy Policy.

If you are a resident of the European Economic Area (EEA), in order to provide our Telematics Services to you, we may send and store your Telematics Information outside of the EEA, including to the United States. Accordingly, your Telematics Information may be transferred outside of the country where you reside or are located, including to countries that may not or do not provide the same level of protection for your Telematics Information.  We are committed to protecting the privacy and confidentiality of Telematics Information when it is transferred. Where such transfers occur, we take appropriate steps to provide the same level of protection for the processing carried out in any such countries as within the EEA to the extent feasible under applicable law. 

By using and accessing our telematics services, customers who reside or are located in countries outside of the United States agree and consent to the transfer to and processing of Telematics Information on servers located outside of the country where they reside, and that the protection of such information may be different than required under the laws of their residence or location.

Changes to This Privacy Policy 
Our Privacy Policy may change from time to time. We encourage you to review our Privacy Policy periodically so that you remain aware of our practices. We will always use information in accordance with the privacy policy under which the information was collected. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes). We will also keep prior versions of this Privacy Policy in an archive for your review.

Questions and How to Contact Us 
If you have any questions, concerns, complaints or suggestions regarding our Privacy Policy or otherwise need to contact us, please contact us via email, call us at (812) 377-5000, or contact us by US postal mail at the following address:

Cummins Legal Department
500 Jackson Street
Columbus, IN 47201