Enhanced Customer Support Ready To Provide Rapid Technical Advice And Information
DARLINGTON, U.K. (April 15, 2015) – Cummins Inc. (NYSE: CMI) will announce at the INTERMAT show the introduction of Cummins Care™ Europe as a technical advice and information service for operators of Cummins-powered construction, material handling and industrial equipment. Customer calls and e-mails route to a Europe-wide central hub at the Cummins Daventry plant in the U.K., with a backup connection to the Cummins Care operation in North America enabling rapid response to customers around the clock.
The Cummins Care operation is staffed by trained and experience representatives who are ready to answer any technical, operational or service questions that customers may have about their engines and aftertreatment, including the latest European Union (EU) Stage IV and U.S. Environmental Protection Agency (EPA) Tier 4 Final products. They can also help customers quickly locate their nearest Cummins service location.
“The introduction of Cummins Care to Europe follows on from the success of this program in North America, and highlights the investment that Cummins continues to make in supporting off-highway equipment operators,” said Hugh Foden, Executive Director – Cummins Off-Highway Business.
Maximizing equipment uptime is critical to the success of our customers, which is why we are so committed to providing the most dependable engine technology and the most responsive engine support in the industry,” added Foden.
Expert information is also available from Cummins Care regarding sulphur-tolerance kits, allowing export of used Tier 4 Interim/Stage IIIB equipment into regions where Ultra-Low Sulphur Diesel (ULSD) is not available, such as Africa and the Middle East. The kit allows an engine to be operated on fuels containing far more sulphur than ULSD.
Representatives from Cummins Care will be available to talk with visitors at INTERMAT (Paris, April 20-25) in the Cummins booth, L028, Hall 5b. Customers can also download the latest mobile apps from Cummins – including a multi-language Tier 4 Operator Guide – and access service, parts and engine manuals with the new QuickServe® Online app.
The Cummins Care operation builds upon existing customer assistance assets in Europe, with the addition of new resources to provide an enhanced response service. The contact center is available for Cummins customers across Europe, as well as those in Russia/Commonwealth of Independent States (CIS) and the Middle East. Customers can e-mail email@example.com, or call using the freephone number 00 8000 2866467 from the U.K., Ireland, Germany, France and the Netherlands or 01327 886464 from other countries.
Service That’s Closer To The Customer
Around 1,500 Cummins employees in Europe are focused on customer support and service. Across the region, support is provided through a network of Cummins distributors and dealers at over 500 locations, supported by mobile service technicians. The number of service locations are set to significantly increase over the next few years, aligned with a rapidly increasing engine population.
The Cummins support network across Europe provides a consistent, standardized service for customers enabled by the QuickServe® program for both in-shop and mobile service events. All Cummins service personnel are trained and qualified to the high standards of QuickServe, based on many years of proven best service practice.
The Cummins parts distribution center for Europe is located at a state-of-the-art logistics facility in Rumst, Belgium, providing 45,000 square metres of storage space and containing in excess of 50,000 parts line items.
About Cummins Inc.
Cummins Inc., a global power leader, is a corporation of complementary business units that design, manufacture, distribute and service diesel and natural gas engines and related technologies, including fuel systems, controls, air handling, filtration, emission solutions and electrical power generation systems. Headquartered in Columbus, Indiana, (USA) Cummins currently employs approximately 54,600 people worldwide and serves customers in approximately 190 countries and territories through a network of approximately 600 company-owned and independent distributor locations and approximately 7,200 dealer locations. Cummins earned $1.65 billion on sales of $19.2 billion in 2014. Press releases can be found on the Web at cummins.com or cumminsengines.com. Follow Cummins on Twitter at twitter.com/cumminsengines and on YouTube at youtube.com/cumminsengines.